Join Sessions Online

You do not need to download an app or log on to the Patient Portal account to participate in an athenaTelehealth visit. In fact, you do not even need to have a Patient Portal account, although it is encouraged.

Desktop Browser Requirements

• Google Chrome (latest three versions), for macOS and Windows
• Microsoft Edge (chromium-based, version 79 and later), for Windows
• Safari (version 12+) on macOS
• Firefox (latest three versions), for macOS and Windows

Mobile Browser Requirements

• Google Chrome on Android (latest three versions)
• Samsung Internet Browser (version 12+) on Android
• Safari on iOS 12+

You must allow the athenaTelehealth app access to your device’s camera and microphone.

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When an athenaTelehealth appointment is scheduled, you will receive confirmation and reminder emails/text messages that include the link to the telehealth visit. Within three hours from the time it is scheduled or rescheduled, you will receive an automatic confirmation email, which also includes the patient link to the athenaTelehealth visit.

Click the following buttons to:

• “Ok, I’m ready” — Join the call.
  Note: To access this button, click the link you received in the confirmation and reminder emails or the Join telehealth call link on the Patient Portal. You will then enter a virtual waiting room while provider is preparing for the session.
• The virtual waiting room expires after one hour (60 minutes) and you must reenter the waiting room if it expires.
• When the provider joins the call, you will be able to see and hear the provider on screen.
• The session will proceed as normal. When the session is over, click the button “Leave call”